Xpo Logistics Jobs Uk – Customer Service Administrator In Nottingham

Overview

Position Title:  Customer Service Administrator

Company: XPO Logistics, Inc.

Location:  Nottingham, England, United Kingdom

Job Description

Are you currently working for a recruitment agency but finding your career less rewarding than you had hoped? Would you like to develop your skills and rather than just being in a recruitment job, have a real chance of developing a career in an exciting industry? If the answer is yes then read on! We are currently recruiting a Talent Resourcer to be based on our site in Crick, where you will be responsible for the continued recruitment of Drivers for our UK wide locations. You will also be involved in many of our initiatives for driver attraction.

Responsibilities:

• To ensure all administrative order entry duties are carried out to a high level of accuracy and professionalism.
• To achieve weekly and monthly KPI’s as set by the business and /customer service level agreements, escalating any issues impacting on these to the Transport Operations Manager.
• To use IT based systems in the effective performance of their role, this will predominantly be XPO’s own DDL System
• Ensures that appropriate communication methods are used to provide information to both internal and external customers as required e.g. advising deliveries, communicating with sites/stores, dealing with customer issues, communicating with drivers, providing ETAs, etc.
• To ensure compliance with company Health & Safety requirements highlighting any concerns to the Transport Operations Manager.
• To identify and highlight any potential improvement opportunities within the contract framework.
• To demonstrate the company values in the undertaking of their role.
• To consistently provide the highest levels of customer service.
• To undertake any relevant training events in line with own development needs and business requirements.

Requirements:

• Preferred experience within a transport office / planning function.
• Must be confident in dealing with customer & end user issues
• Intermediate or Advanced Excel use.
• Knowledge and experience of the Transport / Logistics industry and regulations
• Knowledge of fundamental administration functions.
• Experience of overseeing the efficient handling of internal and external customer queries/complaints in a timely and professional manner.
• Experience of working within the parameters of planning and operational processes and Health and Safety procedures.