Wickes Job Vacancies – Customer Service Assistant In Nottingham

Overview

Position Title: Customer Service Assistant

Company: Wickes

Location: Nottingham, UK

Job Description

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

Responsibilities:

• Keep information confidential
• Comply with data integrity and security policies
• See your product through its journey from its original source, anywhere in the world, right through to it being put onto the shelves in one of our stores
• Scan documents and print files, when needed
• Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
• Generate reports, store completed work in designated locations and perform backup operations
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output
• Ensure proper use of office equipment and address any malfunctions
• Research and obtain further information for incomplete documents
• Insert customer and account data by inputting text based and numerical information from source documents within time limits
• Apply data program techniques and procedures
• Respond to queries for information and access relevant files

Requirements:

• Office based role as it requires constant communication with Commercial teams and adhoc meeting inside the team
• Extensive administration or retail experience
• Organisation skills, with an ability to stay focused on assigned tasks
• Highly organised, methodical and has high attention to detail
• Able to work under pressure to tight deadlines
• Excellent customer service, communication and interpersonal skills
• Proven data entry work experience, as a Data entry operator or Office clerk
• Experience using office equipment
• Familiarity with administrative duties
• Highly proficient in IT systems – MS Applications
• Excellent knowledge of correct spelling, grammar and punctuation
• Experience with MS Office and data programs
• Confidentiality
• Self-motivated and able to problem solve
• Ability to understand and write technical documentation
• Typing speed and accuracy