Wayfair Jobs – Work From Home In United Kingdom

Overview

Position Title: Work From Home

Company: Wayfair

Location: United Kingdom

Job Description:

The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.

Responsibilities:

• Provide customer satisfaction working towards efficiency metrics, and issue resolution targets
• Use conflict management skills and maintain professional composure
• Service customers with post-order issues (returns, replacements, refunds, delivery status, back ordered items, and any issues with fulfillment)
• Navigate multiple software applications and technologies simultaneously
• Build a relationship with the customer throughout the call
• Identify areas of improvement and convey trends in customer calls to leadership

Requirements:

• To reside in the job location country
• Ability to maintain internet speed of at least 25 Mbps (download) and 5 Mbps (upload) using a hard-wire Ethernet internet connection
• Strong problem-solving skills and the ability to think analytically
• Passion for helping others
• Available to commit to working across 7 days and between the hours of 8am -7pm.
• Excellent communication and relationship building skills
• Available to commit to a fixed Monday to Friday 08:30 to 17:00 training schedule for the first 3 weeks
• A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)
• A successful track record working in a high-volume fast paced environment