Administrative Officer – Valuation Office Agency Jobs Newcastle upon Tyne

Overview

Position Title: Administrative Officer

Company: Valuation Office Agency

Location: Newcastle upon Tyne, UK

Job Description

We will initially be scheduling our people between the hours of 7am to 7pm, Monday to Friday. Whilst we are flexible to take personal circumstances into account wherever possible when setting the rotas, we are limited in allowing people to ‘fix’ set hours outside of these times. However, please do contact us if you would like to discuss any individual circumstances which may restrict your availability between these hours (e.g. caring responsibilities, or childcare).

Responsibilities:

• Providing excellent customer service via telephone, email and written correspondence.
• Dealing with the customers daily and focusing on ensuring that they are content and understand our processes.
• Providing clear information and advice to customer whilst ensuring that they provide all necessary information
• Providing assistance, including explaining procedures or policies, giving reasons for enquiries and justifying decisions.
• Allocating work to others in your team including quality assurance.
• General Admin including using our tools and databases to gather and analyse data.

Requirements:

• In the VOA, we are an office-based organisation but all colleagues have access to hybrid working by default, as our roles have aspects which can be completed from home.
• The amount that colleagues work from home or office is defined by several factors including the nature of the work they carry out, the needs of their stakeholders, their development needs, and personal circumstances such as caring responsibilities.
• With this specific role we’d be looking for colleagues to work around 3 days per week in the office, once they have been trained. Upskilling is largely expected to take place within the workplace..
• To learn more about the specific hybrid working arrangements for this role, please contact the vacancy holder.