Utility Billing Specialist – Department of Finance Job Application

Overview

Position Title: Utility Billing Specialist

Company: City Of Beaverton

Location: Millikan Way Beaverton

Job Description:

If you are passionate about providing top-notch customer service to external and internal customers, this might be the position for you!

The Utility Billing Specialist will be tasked with updating and maintaining all utility accounts including, but not limited to: generate monthly and final accounts receivable billings, perform and verify the export of confidential customer payment information to banking entities, calculate and issue refunds and adjust accounts as necessary, import confidential financial data and ensure proper posting of payments, reconciling, researching and curing variances; evaluate and prepare payments to vendors and create proper confidential files for export to banking entities to ensure proper payment of amounts owed.

Other opportunities may exist to learn additional skills in business licenses, accounts payable, accounts receivable, and passport processing.

Responsibilities:

• Evaluate a customer’s credit and account history, making appropriate extension of credit through payment arrangements; perform payment collection duties including preparing delinquent accounts receivable notices and evaluating customer circumstances for potential termination of service. Provide bankruptcy write off and collection documentation. Prepare billing adjustments, reconciliation reports and journal entries to properly record the write-off of accounts owed.
• Accurately calculate and apply winter water average and ensure accurate customer billing.
• Create a workplace that promotes the organizational values of workplace diversity, equity and inclusion.
• Provide outstanding customer service over the phone and, once the office opens, in person, to the City’s Utility Billing customers by preparing and explaining bills and utility charges, receiving payments and answering questions relating to the City’s utility billing function and utility rates, charges and funds, and provide information regarding water consumption, utility programs, services, policies and procedures.
• Coordinating with Public Works Field staff regarding UB service request, meter re-reads, and shut-offs; opening/closing customer accounts, new construction set ups, meter exchanges.
• Update and maintain all utility accounts including, but not limited to: generating monthly and final accounts receivable billings, perform and verify the export of confidential customer payment information to banking entities, calculate and issue refunds and adjust accounts as necessary, import confidential financial data and ensure proper posting of payments, reconcile, research and cure variances; evaluate and prepare payments to vendors and create proper confidential files for export to banking entities to ensure proper payment of amounts owed.
• Actively promote an environment respectful of living and working in a multicultural society.
• Assist in creating a positive and supportive work environment with a culture of teamwork and communication.

Requirements:

• This assessment is expected to take place the end of August or early September.
• Applicants selected to move to the next stage of the process will be invited to an in-person skills assessment.
• Bilingual Competency in English and any of the following: Spanish or Arabic or Korean or Vietnamese or Chinese or Russian or Japanese, including speaking, reading and writing.
• Ability to pass reference checks, education verification, if applicable, and satisfy the requirements of a background check.
• Three or more years of progressive accounting experience, with at least one year in municipal government.
• Associate’s Degree in accounting, business or a related field
• Or an equivalent combination of education and experience enabling the incumbent to perform the essential functions of the position