Tsb Recruitment – Customer Service Consultant In Leicester

Overview

Position Title:Customer Service Consultant

Company:TSB Bank

Location:Leicester

Job Description:

At TSB, we believe businesses need to reflect the communities they serve. This is why we have a long-term commitment to diversity and inclusion.
It’s important to us to make sure we bring the best talent to our business, regardless of characteristics such as race, gender, disability, sexual orientation or social background. Our focus on diversity and inclusion is a key part of how we support and develop the people who work here. It helps us build a stronger culture where no matter what background you come from you feel valued and confident in bringing your whole self to work.

Responsibilities:

• Are or are able to become an expert in Digital inside and out, embracing assisted self serve and the mobile App. Help customers digitally using their own device or branch tablets.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals
• A desire to create a brilliant customer experience every time
• Ability to help answer questions and sort out problems
• Be great with people, have a talent for talking to people both in person and over the phone
• Be a strong team player with a collaborative approach, working together to ensure the customer is always at the heart of everything you do.

Requirement:

• Be flexible and adapt your plans to when your customer needs you
• Build and maintain your knowledge of all TSB products and services
• Understand how you can help TSB achieve its Corporate Objectives