TSB Careers – Fraud Operations Consultant In Liverpool

Overview

Position Title: Fraud Operations Consultant

Company: TSB Bank

Location: Liverpool, UK

Job Description

As a Fraud Operations Consultant within Transactional Fraud Operations telephone-based team you’ll spend your time helping people when they call the bank with a concern, or we call them because we have identified an issue. You’ll be there to find out exactly what our customers need by listening, building relationships and a detailed picture of each unique situation. Helping to protect our customers – and our business – from financial loss relating to fraud. Then you’ll make sure the right action gets taken.

Responsibilities:

• Customers want to speak to friendly, helpful people when they call their bank.
• You’ll be able to find out exactly what our Customer’s needs are by listening to them and building good relationships, always looking to be better for each customer.
• By feeling what the customers feel you’ll be able to consistently engage with them in the most productive way when they need us.
• You’ll be there to give customers clear information and advice.
• There are no scripts, no jargon and no unachievable targets.
• You’ll answer calls, build a rapport and help make sure that every TSB customer gets the most out of what the bank has to offer.
• Delivering for our customers and keeping things simple is key.
• You will support customers with all their banking queries and be keen to develop yourself to build capability and confidence enabling you to help customers in different ways