Times Educational Supplement Jobs – Desktop Support Analyst In Oxford

Overview

Position Title: Desktop Support Analyst

Company: Tes

Location: Oxford, UK

Job Description

The Desktop Support team are key to delivering a stable and functional desktop environment to support TES employees in the London, Sheffield and remote office of the TES business.

As part of the Desktop support team, you will have exposure to a wide range of technologies and processes. The role will work across first line interaction with customers managing service requests and incidents through to working with third line engineers to help resolve complex problems in conjunction with third parties.

Responsibilities:

• Understanding of virtualisation would be beneficial
• Ensure we maintain and develop local IT guidelines, processes, practices and procedures that support a high quality of customer service.
• Provide intelligent hands for the IT Service Desk as required.
• Provide overflow support and incident handling to the IT Service Desk.
• Ensure all incidents and requests are dealt with within agreed SLA’s.
• Ensure that a high level of customer service and support are provided to all customers.

Requirements:

• Must possess strong communication skills both verbal and written.
• Foster good working relationships with other technology teams and business units.
• Take responsibility for decisions and the quality of work
• Must have a customer service mentality
• Able to demonstrate strong time management skills
• Proactive in suggesting new ideas that simplify or accelerate the delivery of technology solutions
• Must have strong technical skills across a wide breadth of Desktop technologies
• Demonstrable ability to prioritise and multitask
• Maintain a positive and proactive attitude