Technical Account Manager – Jobs At Vmware Leeds

Overview

Position Title: Technical Account Manager

Company: VMware

Location: Leeds, UK

Job Description

In the TAM role, no day is the same and you will never be bored! You will interact daily with your assigned customers and will be able to make a real impact in their success as a business. TAMs find nothing more satisfying than being challenged and being able to turn challenges into positive outcomes. You will be able to manage your own schedule and priorities to help our customers achieve their goals and at the same time, maintain a great work/life balance. As a TAM, you will have the opportunity to specialize in a given VMware solution area by developing & maintaining deep technical knowledge & skills for related VMware products. You will also be able to create a long-term relationship with your assigned customers while developing an understanding of the customer’s technical goals as they align to their business goals and overall impact of VMware’s solutions on business results.

Responsibilities:

• Three months after engaging with your customers, you will be able to articulate their long-term and short-term goals and how they connect to the bigger picture of their business — identifying the gaps that need to be resolved and working on a structured engagement plan with the customer.
• You will establish a long-term relationship with your customers
• You will partner with your customers to accelerate their desired outcomes through best practice guidance that enables rapid deployments and adoption of VMware technologies
• You will educate your customers on emerging technologies and align their technical roadmaps with VMware’s
• Between six to eleven months from your joining date, you will be able to present your achievements using the internal tools and deliverables that we will provide to you.
• You will provide project leadership, coordination, and architectural guidance for the customer’s major VMware initiatives.
• You will serve as an advocate for your customer(s), providing clear and constructive product feedback to VMware product management teams based on customer use-cases and requirements.
• If not already certified, you will aim to achieve your VCP (VMware Certified Professional) to help you achieve your goals and objectives.

Requirements:

• Provide Solution Guidance & best practices review to identify performance optimization opportunities
• Optimize Operations to confirm activities are aligned with stated technology goals & priorities
• Provide Industry insights and benchmarking to realize cost savings and reduce operational risk
• You will use your organizational and planning skills to keep track of your customer’s plans, adjusting as needed, and driving them to completion.
• You will help VMware to create ‘customers for life’ by collaborating with our Customer Success, Global Support, Education, Professional Services, Development, and Sales teams- all to make sure that we drive outcome-focused value to our customers.
• You will also contribute back to the internal global TAM community of like-minded experts, sharing the experiences that you gain by working with your customers(s), while also learning from your peers.