Superdrug Vacancies – ER Advisor In Plymouth

Overview

Position Title: ER Advisor

Company: Superdrug

Location: Plymouth, UK

Job Description:

Our ER Advisors are an integral part of the People Advice team who support and manage day-to-day employee relations queries from our store teams. Sitting within Retail People operations, People Advice is the first port of call for employees looking for information about our Company policies, or for line managers needing guidance or support with grievance, disciplinary or flexible working cases. At Superdrug we want to empower our line managers to feel confident using our people management tools and so our ER Advisors are also passionate about coaching.

Responsibilities:

• Some onsite and remote store visits to carry out facilitated conversations, mediations, or more complex meetings.
• Providing well considered advice which reflects Company policy and employment law at the right time, in the right way and for the right reasons.
• Spending dedicated time ‘manning’ the helpdesk phone line, coaching, and advising callers as well as triaging cases.
•  Developing relationships with Area Managers and People Business Partners to keep them updated on the progress of key ER cases, use them as a point of escalation when needed and to discuss opportunities associated with recommendations and trends from ER caseload.
• Administrative duties which include invites and other letters, notetaking at key meetings, maintenance of in-house trackers and upkeep of SharePoint files and Oracle HRM.
• Collaborating with other key teams such as Security, Audit and Shared Services to share best practice and to ensure ER cases are concluded in a consistent and timely way.
• Work closely with People Advice colleagues to share best practice, manage a high volume of cases, distribute workload, and create a fun working environment where everyone feels able to their best work and deliver the best service to our customers.

Requirements:

• You need to have significant experience in employee relations and be used to dealing with a high caseload.
• You will understand importance of Company policies and Employment Law.
•  You have great excel, word and outlook skills.
• You will have CIPD level 5 or equivalent however this is not essential.