Spillman Application Administrator – Department of Information Technology Jobs

Overview

Position Title: Spillman Application Administrator

Company: City Of Buckeye Az

Location: Charman Building: 1101 E. Ash Avenue Buckeye, AZ

Job Description:

Under general direction from the IT Director, the Spillman Application Administrator is responsible for work pertaining to the implementation, modification and/or maintenance, troubleshooting, testing and training of Spillman Computer aided dispatch/Records management system (CAD/RMS) software, and operates a CAD/RMS help desk for system problems. Performs related duties as assigned.

The Spillman Applications Administrator (SAA) coordinates the implementation, maintenance, troubleshooting, and training of the Spillman software. Responsibilities include setting up the Spillman tables as well as user groups, user privileges, various database parameters and any other database related requirements. Additionally, the SAA troubleshoots user problems and coordinates special needs with Spillman Technologies. As the training and support specialist, the SAA trains agency users on the use of the Spillman applications and operates a help desk for systems problems. The SAA is also a data quality control specialist who checks key tables in the Spillman applications to ensure that the information contained therein has been properly entered.

The SAA is also responsible for coordinating with other Spillman Applications enterprise users to establish best practices, knowledge transfer and training techniques. Internally, the Spillman Application Administrator works with the IT staff to support desktop and remote users as it relates to troubleshooting or customer/staff inquiry.

Responsibilities:

• Maintain all system security to include adding, modifying and deleting users in both Windows and CAD/RMS software, adjusting user privileges, configuring login parameters and tailoring CAD/RMS users’ login scripts.
• Provide first level support to assist in solving all problems reported to helpdesk. Communicate with CAD/RMS vendor helpdesk to resolve issues.
• Write, establish, implement and enforce standards, policies and procedures to ensure efficient and effective use of the CAD/RMS hardware, software and operating systems.
• Responsible for the proper configuration and implementation of CAD/RMS modules, Code tables, workflow and CAD/RMS mapping.
• Monitor disk storage utilization, monitor memory utilization, plan for future hardware needs.
• Maintain Code application, maintain a system log.
• Attend meetings or conferences to obtain and/or disseminate information regarding assigned work area issues and programs.
• Respond to 24-hour calls for assistance providing emergency technical support to return programs and systems to operational mode during off-duty hours.
• Evaluate the functionality and efficiency of the CAD/RMS to consider upgrades, new modules and/or a replacement CAD/RMS.
• Prepare written documents and reports (e.g., monthly and special reports, bulletins, analyses, etc.) to communicate information.
• Coordinate all user training, implement ongoing training plan to train new employees and to refresh employees already trained.
• Distribute CAD/RMS user guides and data entry standards, maintains training database.
• Monitor system implementation and pre-installation steps.
• Remain current on job-specific procedures through training courses, professional associations and trade publications to apply appropriate methodologies.
• Perform data entry audits to ensure data entry standards are being followed.
• Perform other duties as required.
• Configure ports, configure print spoolers, perform regular system backups.

Requirements:

• Administering and maintaining all aspects of the Spillman server application
• Bachelor’s degree in computer science or a related field and three (3) years’ experience as a Spillman CAD/RMS Administrator (lead or secondary) or five (5) years’ experience as a Spillman CAD Administrator, or equivalent combination of education and experience.
• State and federal laws relating to information technology and public safety technology
• Solid understanding of Windows server platforms
• Analyzing information technology issues, evaluating alternatives, and making logical recommendations based on findings
• Working under pressure of deadlines, and establishing and maintaining cooperative working relationships with employees, officials, other agencies and the general public
• Assessing and prioritizing multiple tasks, projects and demands
• Confidential and record retention requirements
• City organization, operations, policies and procedures
• Effective oral and written communication
• Administering, interfacing with, and maintaining Faircom Database engine
• Spillman CAD/RMS Administration
• Installing, configuring, maintaining and training on Spillman PC applications