Seattle Jobs – Case Manager

Overview

Position Title: Case Manager

Company: City Of Seattle’s

Location: Seattle, Washington, US

Job Description:

Case Managers are critical positions of our organization working directly with individual clients to conduct an electronic comprehensive client assessment, complete follow-up site visits, and develop individual service plans designed to improve the quality of life for all clients served – older adults and adults with disabilities. (Note: ADS is a case management program and does not provide direct mental health or other medical counseling.)

Responsibilities:

• Conduct comprehensive assessments in client’s home; gather and review medical information including reported diagnoses, skin condition(s), medications, treatment(s), psych/social information, and assistance with activities of daily living (ADLs). (Alternate site visits are required during non-COVID public health emergency.)
• Work with clients who are experiencing chronic, complex medical, and/or behavioral health issues.
• Manage approximately 80-100 client caseload; develop care plans and document client activities, contacts, and ensure accuracy of client record. Monitor cases on a continuous basis and work with interpreters as needed.
• Review financial eligibility, evaluate client assessment data with healthcare professionals, mental health providers, nursing staff, and others. Include professional staff in the development of the plan of care and modifying the plan as needed.
• Connect clients and caregivers to needed services, e.g., substance use treatment, mental health, and medical care.
• Assist with and/or arrange equipment or transportation.
• Advocate with agencies or persons to help clients receive appropriate benefits or services.
• Assist clients with recruiting, contracting, and termination of their individual personal providers and/or home care agency. Monitor individual provider and home care agency provider performance.
• Authorize and adjust payment for client-approved Medicaid-funded services or terminate in the State of Washington electronic records such as Comprehensive Assessment Reporting Evaluation (CARE), ProviderOne, and Individual ProviderOne.
• Assist clients enrolled in the DSHS New Freedom program with their budgets, spending plans, and payment authorizations with use of the web portal.
• Assist with placements in nursing, assisted living, and adult family homes, etc., assessments and/or termination planning. Close case management services when indicated.
• Provide witness testimony during client and independent provider client appeal process.
• Maintain work standards to ensure compliance with DSHS Quality Assurance and Health Insurance Portability and Accountability Act (HIPAA) expectations.

Requirements:

• You are an advocate of racial equity and social justice; you advocate on behalf of your clients and the community to address systemic inequities.
• You possess a non-judgmental attitude and value individual differences. You are responsive to cultural differences when serving clients and working with all and can build relationships to best serve, regardless of cultural background, age, gender, literacy skill level or disability. Active listening and critical thinking without bias or prejudice is essential.
• You embrace lifelong learning. Whether attending training, receiving constructive feedback, or when differences in opinion occur, you embrace these experiences as learning opportunities and strive to develop your own professional competence.
• When faced with multiple competing demands, you possess the ability to triage and prioritize clients’ needs and competing work assignments so they are addressed in a timely manner. You are adaptive to change and skilled at crisis intervention, managing conflict, and problem-solving.
• When faced with challenging work, you possess the skill and ability to practice self-care to promote and maintain a healthy work-life balance to ensure optimal health and well-being