Sales Professional (Desk-based Mid-Market) – BT Apprenticeships

Overview

Position Title: Sales Professional (Desk-based Mid-Market)

Company: BT Group

Location: Liverpool, England, United Kingdom

Job Description:

As a direct report to the Desk Sales Manager of the Midlands & North CPS team this role is responsible for providing in-life customer support and straightforward cross-sell and upsell opportunities.

This role is responsible for managing customer relationships from a desk-based environment, managing a range of customers usually around 65, with a revenue target of several million pounds.

Customer satisfaction is also a significant factor for your nominated clients, whether working with them singly from the desk, or as part of an overall account team.

Responsibilities:

• Accurately forecast business KPI’s to management teams
• Responsible for delivering against revenue targets either on his/her own, or as part of virtual sales team within a customer base of either private or public sector customers.
• Recognises and delivers against opportunities for business growth via a multi-channel approach.
• Identify opportunities to sell to new customers
• Work closely with field sales and specialist teams to deliver opportunities for core BT product lines
• Is responsible for closing own contracts, as well as engaging with others/specialists to deliver customer
• requirements as necessary e.g. Field Account Management team, Contract Management team for managed accounts.
• Proactively manage churn risk for core BT products
• Responsibility for outbound sales prospecting and opportunities, regular and consistent calling of customers and promotion of BT products and services.
• Acts as the desk-based point of contact for the customer/partner developing long term customer relationships.

Requirements:

• Recognises and delivers against opportunities for business growth via and multi-channel approach
• Responsible for delivering against own revenue targets as well as engaging with others/specialists to deliver customer requirements as necessary.
• Entry field sales role that drives business growth for BT by closing contracts, either as part of an overall account team via recognised hand offs, or closing own contracts where acting as the single point of contact.