Post Office Ltd Careers Near Me – Information Rights Manager In Aberdeen

Overview

Position Title: Information Rights Manager

Company: Post Office Ltd

Location: Aberdeen, UK

Job Description

The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide – more than all of the UK’s banks and building societies put together.

Responsibilities:

• Manage and assist with the end-to-end handling of responses to FOI and EIRs requests.
• Manage and assist with data subject rights requests, including the right to erasure and Data Subject Access Requests (DSARs)
• Responsible for ensuring compliance with any specific legislative, regulatory, or contractual requirements
• Record the details of all incoming FOIA and Information Rights Requests into the appropriate database, completing all necessary fields and scheduling all relevant actions (including reminders) and statutory time limits to facilitate compliance with Post Office’s FOIA and Data Protection obligations
• Ensure that the appropriate acknowledgements are sent, triggering the statutory time limit for Post Office to provide a substantive response
• Using Mimecast, Relativity and Microsoft Estate undertake complex searches for information within scope of information requests and DSARs, working with external partners and internal colleagues to build search technique proficiency
• Assist in the development of responses to FOIA and Information Rights requests with teams right across the business, ensuring that appropriate priority is given by colleagues to the discharge of these obligations, and escalating where necessary
• Liaise with key internal and external stakeholders, including the Communications Team, (ICO) and external law firms, on all matters relating to information requests
• Provide support and expert advice to the business on both FOIA and Information Rights queries, particularly relating to engaging legal exemptions, and applying redactions
• Maintain end to end casework flow details. Input case history onto the electronic database and drive updates accordingly. Ensure that casework flows are captured, understood and that processes are maintained to identify and escalate, as necessary.
• Deputise and cover the Senior Data Protection Managers during periods of leave for all matters relating to Information Rights
• Attend meetings as required, including with senior managers, capturing actions where necessary
• Produce and maintain a series of performance reports via the casework management systems, to ensure that stakeholders and team colleagues are appraised of any issues at the earliest opportunity
• Assist in the management of shared Information Rights email inboxes, ensuring incoming emails are actioned in a swift and timely manner
• Contribute to the continuous learning of the Data Protection and Information Rights Team, including working with colleagues and service providers to improve processes and procedures

Requirements:

• A strong working knowledge of information rights legislation (FOIA, EIRs and DPA), and how to apply them in a working environment
• Relevant qualification in FOI/Data Protection
• Knowledge of the MS Office suite
• Knowledge of business communication tools and techniques