Senior Digital Customer Officer – Portsmouth City Council Jobs Portsmouth

Overview

Position Title: Senior Digital Customer Officer

Company: Portsmouth City Council

Location:Portsmouth, UK

Job Description

Are you a talented digital customer expert looking for a new challenge? Are you passionate about using data and insight to drive an exceptional online experience for all our customers across our platforms, embracing the challenge of creating and maintaining exceptional content for accessible websites with outstanding UX? Are you an instinctive innovator, constantly looking for new ways of doing things and striving to make continuous improvements to UX? Are you confident and articulate with the excellent communications skills necessary to inspire and engage our stakeholders? If you have an instinctive drive to deliver continuous improvements and the enthusiasm and passion to succeed in this role, then we would love to hear from you.

Responsibilities:

• You will be responsible for the overall quality of content across the council’s website and intranet, encompassing everything from the customer journey and information architecture to the analytics and data that drive continuous improvements.
• Leading a small team working on digital content, you will provide advice and guidance to colleagues from across the council on all aspects of the customer experience on our platforms and will ensure our customers are at the heart of every decision we make about our digital content.
• You will also be responsible for the information architecture of both the website and intranet, ensuring content is easy for users to navigate and the sites are optimised to support the completion of transactions online.

Requirements:

• You will need to have demonstrable experience creating exceptional, engaging, and targeted digital content that meets clear measurable objectives.
• You will also have experience of developing and implementing approaches to quality assurance, making sure our websites meet a range of standards, including around accessibility, and are compliant with relevant legislation.
• In addition to being an exceptional candidate with the wide range of experience required to succeed in this role, you will be a natural innovator with the drive and determination to make continuous improvements to our digital platforms, motivated by providing an exceptional experience for our customers.