Overview
Position Title: Enquiry Office Advisor
Company: Avon and Somerset Police
Location: Taunton, UK
Job Description:
Our Enquiry Offices deal with 12,300 visitors and 2600 on-line enquiries per month and we have an exciting opportunity for someone to join our Broadbury Road Office. In this role you will be the first point of contact for members of the public and will be dealing with a range of enquiries, face to face, over the phone and in writing.
Responsibilities:
- Supporting victims and witnesses of crime
- Managing conflict and helping vulnerable members of the public
- Providing a range of administrative duties supporting local policing and the criminal justice system
- To respond to, research and resolve enquiries from the public via force mailboxes
- Recording crimes on relevant systems
Requirements:
- Excellent communications skills
- NVQ Level 2 in Customer Services or equivalent experience
- Experience with Microsoft Office
- Ability to travel and work at police stations across the force area
About Avon and Somerset Police
Our mission at Avon and Somerset Police is to serve, protect and respect our communities.
We do this with the vision to deliver outstanding policing for everyone.
Our people are caring, courageous, inclusive and are always seeking to learn and improve our services. These are the qualities we value most in our current employees and those we want to attract.
We have more than 6,000 people in our organisation. As the seventh largest police force in England and Wales, we serve a population of more than 1.65 million, across a large and diverse area. And, while we have more than 3,000 police officers, PCSOs and special constables, you might be surprised to know they make up around half of our workforce.
Thinking of working for us? We offer unique careers where you will be valued, inspired and feel rewarded. From accountants to police officers and from investigators to web developers, we have a wide range of roles where you can make a difference.
We are also very proud to be an ENEI (Employers Network for Equality and Inclusion) award-winner, Stonewall accredited, and a Disability Confident employer with a National Equality Standard.
While our HQ is in Portishead, we have stations and offices right across our beautiful force area in South Gloucestershire, Somerset and BaNES, including our cities of Bristol, Bath and Wells, as well as many flexible working options.
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