Phoenix Group Graduate Scheme – Customer Operations Team Leader In Papworth Everard

Overview

Position Title: Customer Operations Team Leader

Company: Phoenix Group

Location: Papworth Everard, UK

Job Description

The ideal candidate will have strong communication skills, with a drive and confidence to implement potential improvements across the team. Customer Services has a culture of ‘one team’ therefore building positive relationships with your team, peers and partners will be necessary.

Responsibilities:

• Ability to work effectively in partnership with another Team Leader
• Strong interpersonal, motivational and communication skills
• Ability to collaborate effectively with stakeholders
• Resource and workflow management skills
• Experience of people/performance management
• Strong organisational & planning skills with the shown ability to adapt to change and have a flexible attitude to work
• Ability to influence, persuade and to represent a management perspective and sell and own ideas
• Ability to develop and deliver improving customer service along with strong verbal communication style to deliver messages to individuals and team

Requirements:

• If you need any help or adjustments to the recruitment process due to health, disability or anything else, please let us know so we can help you to be the best version of yourself.