Ovo Jobs – IT Support Specialist In Portsmouth, UK

Overview

Position Title: IT Support Specialist

Company: OVO

Location: Portsmouth, UK

Job Description

You will be working in the Enterprise IT team, supporting all of OVO, as it continues to grow and mature as a company. Our IT Support Specialists are the users first point of contact and are responsible for the training, enablement and success of our user community. You will be responsible for driving best practice, product adoption, triaging support issues and becoming advocates for future product enhancements for our users.

Responsibilities:

• Work with all parts of the Enterprise Tech team to ensure OVO receive “a best in class” level of support
• Work with suppliers to deliver problem resolutions in line with agreed plan and priority
• Administering and supporting key business critical applications adhering to OVO’s new starter and leaver process and IT Information Security Policy
• Proactive identification of recurring faults, and ensuring a complete resolution is put in place to prevent further incidents, following the Problem management process
• Manage OVO’s IT assets and be responsible for purchase, configuration and audit
• Support various audio visual conference events/meetings
• Support the rollout of any Enterprise products to the user community
• Work towards operational Service Levels ensuring response and resolution times meet Service Standards set by OVO Energy
• Prioritise support tickets based on business impact and urgency, making full use of the team’s support portal
• Provide 1st & 2nd line support for all IT related issues during OVO’s support hours
• Follow IT support processes; Incident, Problem, Change and Configuration management; logging tickets correctly, meeting agreed SLAs and ensuring an exceptional level of support is provided

Requirements:

• Full understanding of local area networking and the setup and configuration of end user devices, such as desktops, printers, wireless access points and other wireless devices
• Demonstrated knowledge of Microsoft Active Directory and Group Policy management in a managed desktop environment
• Proactive, well-organised, and strong attention to detail
• Good knowledge of Google, Microsoft, Contact Centre and CRM applications
• Service Management/Helpdesk software knowledge
• Experience with IP Telephony/VOIP services
• Motivated and enthusiastic individual
• The ability to time manage and prioritise workload effectively
• Excellent configuration/troubleshooting, analytical and diagnostic skills
• Experience of working as an IT Support Specialist within a dynamic environment
• Understanding of technical interdependencies between the “end user” device and the underpinning infrastructure
• Demonstrated ability to learn quickly and work both collaboratively in a team environment as well as independently in an effective and organized manner, within a complex and challenging environment