Operations Managerm – Hargreaves Lansdown Jobs Bristol

Overview

Position Title: Operations Manager

Company:Hargreaves Lansdown

Location: Bristol, UK

Job Description

As an Operations Manager you will lead, coach, motivate and performance manage an Operations Team to deliver outstanding Client Service. By becoming a role model of HL’s values to your team you will drive positive change and outcomes whilst keeping our clients at the heart of everything you do.

Responsibilities:

• Provides leadership and direction to the team and manages performance and conduct.
• Leads an effective risk and control environment to ensure good client outcomes and risk management; own processes and controls, and ensure they are effectively designed and operated and that all members of the team are adhering to them.
• Understands and adheres to relevant regulation and legislation and keep knowledge up to date.
• Takes responsibility for communication in the team and effectively communicates change (what and why) in conjunction with other Operations leaders.
• Works constructively with other leaders in Operations to provide consistently high levels of performance and client satisfaction.
• Supports clear career progression and development opportunities in the team and the wider Operations teams to maximise colleague engagement and retention.

Requirements:

• Leadership experience within operational or client-facing environments
• Proven experience of managing people and teams to drive the right outcomes for clients, colleagues and the business
• Sound analytical/problem solving skills, with the ability to identify the root cause and set effective actions to prevent re-occurrence,
• Approachable Leader who can motivate others, empower team appropriately, delegate effectively and escalate issues where appropriate.

• Solution focused mindset – with the ability to use own experience to develop innovative solutions and resolve complex issues
• Regularly looking to continually improve your own, and the wider team’s performance, actively promoting change and continuous improvement