operations manager – Tarbucks Job Openings Near Me Ashorne

Overview

Position Title: operations manager

Company: Starbucks

Location:Ashorne, UK

Job Description

This job contributes to Starbucks success by providing operations expertise and consultation on plans, projects, and promotions impacting Retail. Consultation includes planning for, developing, and testing large and/or highly complex programs, systems, service initiatives and products within Retail Operations that deliver customer experiences that enhance and grow the value of the brand. Consults across the company to identify opportunities and optimise performance focusing on how our service centre supports all operating models. Models and acts in accordance with Starbucks guiding principles, acting as a brand ambassador for Starbucks.

Responsibilities:

• Inspires and drives partners within Retail Operations and partners across the organisation to exceed expectations. Acts as subject matter expert for region in areas assigned.
• Identifies and leads projects that deliver improvements in partner and customer experience as well as driving key business objectives and operational expertise. Ensures projects and activities successfully follow their full life cycle. Successfully leads Retail through any change and enables programme execution across all stores in EMEA. Uses data, feedback, and own analysis to measure impact of activities on operations and notifies business appropriately with recommendations and actions.
• Supports the prioritisation of business objectives and supports continuous improvement through obtaining feedback from both EMEA markets and Global teams.
• Deliver actionable insights to drive retail performance by analysing, interrogating and synthesizing data on store operations, customer and partner, utilising retail measurements. Works with EMEA markets and other regional teams to identify, benchmark and share best practice in areas accountable.
• Represents operations voice at cross-functional meetings, ensuring other functions consider and adhere to operational standards, policies, procedures, and ways of working. Ensures partners have a holistic overview of operations activity. Builds network with global team, driving the regional agenda and influencing global to adjust standards, process, procedures when unique opportunities for scale exist.
• Ensures self and team adhere to all operational standards, and ensures all procedures and processes are always followed. Actively reviews these procedures and processes to ensure they are effective and efficient.
• Continuously liaises with operations partners, across all levels and all appropriate support networks, to understand operational needs and offer support where needed. This includes market, region and global. Actively creates solutions where issues arise. Supports senior operations leaders to deliver the operations agenda.

Requirements:

• Supports the EMEA region through leading areas assigned.
• Manage and lead activities to deliver key operational initiatives.
• Oversee the budget (where accountable), timelines and requirements for assigned activities ensuring these are, at minimum, delivered to budget, to timelines, to requirements.
• There may be a requirement to work some weekends where projects or otherwise require.
• Flexibility in working patterns when required to ensure markets or global teams are supported.
• The role will be UK Support Centre based, however travel to suppliers, venues, field partners and/or markets will be required throughout each year.