Overview
Position Title: Customer Service
Company: Octopus Energy
Location: Leicester, UK
Job Description:
A role with Octopus Energy is a chance to join an exciting scale-up business within the energy supply sector – one that’s at the forefront of changing the landscape of the energy industry. A job with Octopus Energy offers you the chance to contribute to building world-class Operations that will catapult you into a fantastic career.
Responsibilities:
- Talking to customers over the phone or via email, engaging with industry stakeholders, and highlighting inefficiencies all form part of the day to day role.
- Working in Operations, you’ll be at the heart of everything Octopus Energy do – working with customers.
- Taking full responsibility for all issues that you come across, you’ll be delivering end to end customer service.
- Gone are the days of customers getting stuck in a never-ending loop of being transferred between departments, you’ll be fully trained in every aspect of the customer experience and be able to help with any problem.
Requirements:
- Excited to help customers
- Open minded
- Approachable
- Inclusive
- Dedicated to sustainability
- Committed to improvement
- A strong work ethic
About Octopus Energy
We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.
That means making power greener, smarter, and more affordable for everyone.
We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.
We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.
Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group
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