Octopus Energy Jobs – Quality Executive In Nottingham, UK

Overview

Position Title: Quality Executive

Company: Octopus Energy

Location: Nottingham, UK

Job Description:

We are growing our Acquisition Quality team and so have an opportunity for a Quality Executive to join our new hub in Leicester.

The role will be varied, and you will need to have passion for raising the bar on quality standards. The work you will be doing will be critical to everything Octopus Energy represents.

An effective sales team doesn’t compromise on quality and compliance, and you will be responsible for ensuring that our brand ambassadors receive the most up-to-date information, the best service and ensure that our teams are always delivering excellence to our customers – both current and potential.

Responsibilities:

• Monitoring the quality assurance of our sales channels – regularly reviewing sales recordings and making sure our brand is being represented to the highest standard
• You will be instrumental in driving a culture of excellence and support a customer centric team of brand ambassadors
• Investigate and monitor quality and make initial recommendations for possible corrective action
• You will investigate, respond and feedback complaints to relevant leaders and departments
• Conducting swift and thorough investigations of complaints and feeding back your investigations to the relevant channel lead
• Liaising with our partners to feedback improvements and positive comments to the Brand Ambassadors or identify potential issues or trends that could be forming within sales teams
• You won’t just be listening to interactions and conducting investigations. You will be responsible for Quality Assurance across our sales channels
• You will be responsible for managing the complaints from the start of the query – to finish; and finalising the reply as well as reporting on trends, issues and make commercial recommendations

Requirements:

• Be a back-up for work colleagues within the sales department
• Ability to learn on the job in a rapidly changing environment
• Ability to deal with difficult situations
• Ad hoc travel and overnight stays may be required
• Excellent IT skills and good working knowledge of Microsoft Office and equivalent
• Act with honesty and empathy whilst remaining objective
• Excellent communication skills
• Ability to work under pressure and meet tight deadlines
• Ideally experience within the energy industry would be preferable but not essential
• Ability to work under pressure and meet tight deadlines