Octopus Energy Jobs – Credit Specialist In Stockton-on-Tees

Overview

Position Title: Credit Specialist

Company: Octopus Energy

Location: Stockton-on-Tees, UK

Job Description

The purpose of the role is to provide effective assistance to the Operations Team as an Administrator. You will support in the co-ordination of data and reporting requirements for our clients along with supporting the consultancy and project management offices with general administrative duties.

Responsibilities:

Assist in handling 3rd party agency queries
Use your skills of empathy to offer support to vulnerable customers and use tools such as the Debt Assistance Scheme/hardship funds to find the best way forward
Gain updates from our revenue protection engineers that have attended site visits
Respond to queries via our internal messaging system with lighting speed and accuracy
Talk to customers that might be in financial difficulty – you will use your initiative to find the best way forward through agreeing on appropriate repayment plans
Handle customer intercoms and support more broadly across the wider team and payments platforms
Use external tools such as Tully to review affordability levels and engage with customers to agree on repayment plans that are easy for both customer and company

Requirements:

Octopus Energy is a unique culture. An organisation where people learn, decide and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about!
What do you get? Click here or visit – https://octopus.energy/octopus-employee-benefits/
Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters, it’s something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don’t advertise is that we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn’t apply to Octopus – what’s more important to us is finding the right octo-fit!