Nuffield Careers – Duty Manager In Plymouth, UK

Overview

Position Title: Duty Manager

Company: Nuffield Health

Location: Plymouth, UK

Job Description:

Nuffield Health is Britain’s largest not-for-profit healthcare organisation. Join us as a Duty Manager in our Devonshire Fitness & Wellbeing Gym and play your part in building a healthier nation.

Responsibilities:

• Oversee Health and Safety and resolve issues as quickly and efficiently as possible.
• Conduct tours for prospective new members, predominantly selling the benefits only Nuffield Health can provide.
• Assist and be involved with new member sales and achieving and working towards a sales target
• Lead your reception team to provide excellent customer service and care to all our members.
• Lead staff and maintain quality standards in all areas.
• Help us to create a friendly, relaxing and professional environment.
• Provide exceptional and efficient customer service to everyone who visits the club.
• Support the café team with serving snacks and drinks.
• Care about our members, so you will seek opportunities to build rapport with them and ensure they are happy with their experience.
• Give a warm welcome and answering queries in a caring and helpful way, making sure everyone feels valued.
• Help achieve sales targets.

Requirements:

• Have great communication skills, whether face-to-face or on the phone. You will have the confidence and empathy to provide excellent customer care to all sorts of people.
• As part of the role, you will need to complete a Lifeguard course, so being a competent swimmer is essential.
• Be self-motivated, with plenty of initiative. You also have experience of delivering great service
• The ability to get to grips with our business quickly.
• Have the ability to lead and inspire a team.
• Demonstrable sales experience.
• To b e enthusiastic, have excellent communication skills, collaborative spirit as well as a ‘can do’ attitude.