M And S Jobs – Customer Assistant In Birmingham

Overview

Position Title: Customer Assistant

Company: Marks and Spencer

Location: Birmingham, UK

Job Description

We truly care about our colleagues and getting your work/life balance right and you’ll see this in our flexible approach and the attractive work patterns we offer. We offer a range of shifts to suit your needs – part time, full time, evenings, with only 1 in 3 weekends required. Perfect for the school run or making time for your wellbeing – talk to us, if it’s important to you, it’s important to us.

Responsibilities:

• Minimise cost and waste through good process practice
• Skilled to utilise all digital tools and communication channels to do the job
• Know the daily sales targets, priorities, promotions & selling opportunities
• Understand the store priorities and their part to play
• Complete tasks with pace and in line with SOPs
• Proactively engage with customers to understand their needs and make recommendations
• Share knowledge and experience with colleagues to support others in building skill and confidence
• Have great product knowledge to sell and recommend our products and services
• Follow safe and legal working practices
• Serve our customers efficiently and brilliantly well – on the shop floor and at service points
• Own their own learning & development and proactively access digital learning solutions
• Share customer and colleague feedback to help us do things better
• Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy

Requirements:

• Customers
• Colleagues
• Store Leadership
• BIG