Lseg Careers – HR Associate In London

Overview

Position Title: HR Associate

Company: LSEG (London Stock Exchange Group)

Location: London, England, United Kingdom

Job Description

Provides timely and accurate end-of-day evaluations. Evaluations are used by banks, brokerage houses, insurance companies, and asset managers for client statements, research, risk analysis, and portfolio valuation. Analyzes collateral, prepayment speeds, waterfalls, and trading activity. Obtains quotes from trading desks, analyzing these quotes, and applying them to appropriate issues. Conducts quality control checks to insure pricing accuracy. Consults directly with customer contact. Handles most price challenges unless the customer strongly disagrees with the pricing levels. If the customer strongly disagrees, the price challenge would then be reviewed by the Lead.

Responsibilities:

• Provides a high level of customer service at all times
• Is responsible for all administrative activities as part of the employee life-cycle including producing all documentation (e.g. new hires, leavers, transfers, promotions, employment verifications etc) and coordinates with relevant stakeholders to ensure proper execution of all associated tasks
• Manages all leave of absence processes. This includes maternity/shared parental leave as well as other types of long-term absences (e.g. sickness, sabbatical, unpaid)
• Is responsible for handling end to end flexible working applications in line with policy
• Acts as the centre of expertise for all benefits related queries (e.g. health insurance, travel insurance, gym subsidy etc…)
• Responds to queries regarding the Workday system (e.g. cancelling time off requests in the system or navigation)
• Provides generic guidance to managers and employees on local policies and procedures
• Liaises and partners closely with our Global Mobility team on all administrative queries related to permanent transfers in and out of the UK and Ireland
• Liaises and partners closely with our Payroll team to ensure changes are effected in a timely manner and in line with payroll deadlines
• Provides support to the HR Partner team during Employee Relations meetings by taking meeting notes where required
• Is responsible for filing into HR employee files and ensuring continued compliance in line with Data Protection legislation
• Ensures HR system data is accurate and updated in a timely manner
• Assigns and responds to customer queries within online query management system
• Manages Shared mailbox/internal team trackers and assigns actions to members of the team where required

Requirements:

• Business, HR, or relevant university degree desirable
• Has operated in a demanding, matrix and fast paced environment
• Experience as a HR generalist, preferably in a HR Shared service or busy customer service environment
• Open-mindedness and willingness to work in a multi-cultural environment
• Demonstrates diplomacy, confidentiality and professionalism
• Can do attitude and ability to be flexible and support others within the team to jointly deliver the best in class service
• Does not work in isolation from colleagues and uses best practice from elsewhere
• Is also comfortable working autonomously, using initiative to deliver overall objectives.
• Is able to question people effectively, identify and evaluate risks, know when to seek guidance or escalate to others and take appropriate action to minimise issues. Also understands where the consequences for the Company could be serious
• Has an eye for detail and has the ability to implement and reinforce policy, procedure or legal obligations
• Able to multi-task and prioritize workload as well as helping others to do so
• Able to work with employees and managers, other HR professionals to find appropriate solutions/responses to queries
• Agility, comfortable with change
• Strong collaboration skills
• Excellent written and verbal communication skills and ability to communicate clearly and regularly at all levels, adapting style according to the situation
• Strong data input/computer skills with intermediate/advanced skills in Word and Excel
• Customer-centric mindset