Legal And General Jobs – Customer Claims Adviser In Dunstable

Overview

Position Title: Customer Claims Adviser

Company: Legal & General

Location: Dunstable, UK

Job Description

At Legal & General Insurance we look after our customers throughout life, death and everything in between so that you know that everything that’s important to you is protected. With over 180 years’ experience in providing Insurance policies, our customers trust us to be there and to do the right thing.

Responsibilities:

• Completing and managing claim tasks in conjunction with best practice guides, accurately and in a timely manner.
• Taking responsibility for all customer communication, keeping the customer informed of progress and ensuring customer satisfaction is maximised and their expectations met
• Identifying complaints and taking ownership for trying to resolve them with urgency, such that complaints are acted upon quickly, root causes are escalated and customer satisfaction is achieved
• Liaising with internal and external customers and third parties in a professional, friendly and efficient manner in order to obtain information. Utilising the most appropriate method of contact and ensuring that customers’ expectations of service are met whilst providing a positive impression of Legal and General
• Contributing to claims projects or other team or department initiatives by sharing knowledge and ideas and giving feedback to help develop the way others work.
• Excellent communication skills, both written & verbal
• Ability to show empathy and sensitivity
• Ability to handle communication with 3rd parties such as reinsurers and medical providers
• Good customer handling skills
• Ability to handle difficult calls and work under pressure
• Ability to anticipate and resolve problems
• Ability to manage own time productively and prioritise workload effectively

Requirements:

• If you join us, you’ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection.
• You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice.
• We’re also proud to offer competitive family leave.