Overview
Position Title: Solutions Advisor
Company: Just Eat
Location: Liverpool, UK
Job Description
As a growing business, we’re searching for opportunities to perfect our processes and implement methodologies that help our teams to thrive locally and globally. That’s where you come in!
Responsibilities:
- Propose process/training opportunities
- Work to individual and team SLA’s to maintain service level and ensure we respond to our customers and restaurant base in a timely manner
- Advise and relay real time issues to management as they are reported by customer and restaurant estate
- Understand compliance and tech rules in line with legislation changes
- Have the ability to analyse the root cause of issues and escalations
- Manage and feedback to your managers based on repeat and excessive escalation contact
- Resolve issues first time within expected service guidelines
- Investigate trends/data for both customer and restaurants, providing resolutions and recommendations to mitigate
- Manage escalated contact as required by our vendors and as per consumer or restaurant demand
- Display exemplary service to our estate and 3rd party providers
Requirements:
- Ability to effectively Work remotely when required
- Strong written skills and ability to communicate complicated responses to critical queries
- Ability to work independently and resolve queries as per process
- Proven track record to use a wide range of data, information and experience to create positive outcomes for the business
- Demonstrated ability to manage detail and establish root cause.
- Attention to detail on data entry issues and ability to assist our restaurants on their listing as required
- Manage replies from departments such as finance and sales on invoice and or new sign queries
- Comfortable working in an environment of change / Fast paced
- Troubleshoot escalated queries in a quick and effective manner.
- Passionate about customer / restaurant experience
- Thinks big and has a strong bias for action
- Listening skills and compassion / soft skills
- Time keeping and punctuality
- Demonstrated problem solving capability..
About Just Eat
We are a world-leading global food delivery service, serving over 98 million active customers across 25 countries. With more than 15,000 employees working across multiple international locations, we power a vast array of leading local brands.
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