Just Eat Jobs Near Me – Solutions Advisor In Liverpool

Overview

Position Title: Solutions Advisor

Company: Just Eat

Location: Liverpool, UK

Job Description

As a growing business, we’re searching for opportunities to perfect our processes and implement methodologies that help our teams to thrive locally and globally. That’s where you come in!

Responsibilities:

• Propose process/training opportunities
• Work to individual and team SLA’s to maintain service level and ensure we respond to our customers and restaurant base in a timely manner
• Advise and relay real time issues to management as they are reported by customer and restaurant estate
• Understand compliance and tech rules in line with legislation changes
• Have the ability to analyse the root cause of issues and escalations
• Manage and feedback to your managers based on repeat and excessive escalation contact
• Resolve issues first time within expected service guidelines
• Investigate trends/data for both customer and restaurants, providing resolutions and recommendations to mitigate
• Manage escalated contact as required by our vendors and as per consumer or restaurant demand
• Display exemplary service to our estate and 3rd party providers

Requirements:

• Ability to effectively Work remotely when required
• Strong written skills and ability to communicate complicated responses to critical queries
• Ability to work independently and resolve queries as per process
• Proven track record to use a wide range of data, information and experience to create positive outcomes for the business
• Demonstrated ability to manage detail and establish root cause.
• Attention to detail on data entry issues and ability to assist our restaurants on their listing as required
• Manage replies from departments such as finance and sales on invoice and or new sign queries
• Comfortable working in an environment of change / Fast paced
• Troubleshoot escalated queries in a quick and effective manner.
• Passionate about customer / restaurant experience
• Thinks big and has a strong bias for action
• Listening skills and compassion / soft skills
• Time keeping and punctuality
• Demonstrated problem solving capability..