Jobs In Post Office – Cover Manager In Manchester

Overview

Position Title: Cover Manager

Company: Royal Mail

Location: Manchester, UK

Job Description

At Royal Mail we have 1,400 operational units around the country, all making sure that the mail is collected, sorted and delivered six days a week. Our Delivery Managers are integral to making sure our units run as smoothly as possible to deliver every item and build trust with customers. Our operation needs to be resilient, and we need the flexibility to be able to keep things running smoothly when our permanent mangers are unavailable. That’s where our Cover Managers come in. Dedicated to supporting a cluster of delivery offices, you’ll stand in for the Delivery Manager in their absence.

This is a hands-on role where you will be accountable for a team of posties, supporting them as they prepare to deliver mail. There are many factors that go into ensuring a successful shift and we have a range of measures in place to ensure we’re hitting our customer, finance and efficiency targets. You’ll have the training to help you achieve these, as well as your supportive team.

Requirements:

• Ensures the basics are right, takes a ‘one company’ approach, creates positive energy, implements strategy, takes account of relevant issues.
• Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
• Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
•  Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
• Ensures ‘best day every day’ by implementing standards of excellence, asks questions of others, shares learning, provides guidance.
• Builds confident teams using a coaching style and ensures others are held accountable.
• Uses resources to ensure delivery.
• Keeps promises. Is trusted by teams and colleagues.
•  Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
• Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.