Overview
Position Title: HOUSING NEEDS GATEWAY OFFICER
Company:City Of Peterborough
Location: Peterborough, England, UK
Job Description
We are looking for a highly motivated individual with an interest in housing and customer service, to join our busy front line housing advice service.
Responsibilities:
· Giving housing advice to the residents of the city both face to face, on the telephone and via written methods
· Triage of applicants in order to identify potential homelessness and use of prevention tools to keep them in their homes
· Assisting in the delivery of our statutory services around homelessness
Requirements:
- Ideally you will have knowledge of social housing, excellent customer service skills and the ability to work as part of a team.
- You will also have experience of dealing with challenging customers with multiple needs.
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