Jobs In Fort Lauderdale Fl – CUSTOMER SERVICE REPRESENTATIVE

Overview

Position Title: CUSTOMER SERVICE REPRESENTATIVE

Company: City Of Fort Lauderdale

Location: Fort Lauderdale, Florida, US

Job Description:

The City of Fort Lauderdale employees possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers.

Responsibilities:

• Performs related work as required
• Operates a computer in transferring/transcribing/composing various documentation
• Resolves customer billing inquiries, complaints, and issues via phone, email, fax machine, and in-personal contact
• Receives and reviews invoices, reports, forms and applications and distributes copies to appropriate personnel
• Maintains the City’s website pages for parking services and makes routine updates as needed.
• Performs daily accounting tasks related to work performed, which may include calculating, billing, and receiving various fees and payments; balancing daily revenues
• Opens and closes accounts, collects payments, assist customers with account inquires and issues
• Performs a variety of clerical duties by filing, entering information into databases, generating and submitting reports, researching and updating records, and processing journal entries
• Receives, processes and distributes division mail, and prepares forms, letters, and parcels for mailing
• Assists with various administrative projects while handling customer transactions.
• Prepares and distributes various division records, reports, notices and other relevant materials
• Provides customer service by answering telephones and responding to inquiries, assisting customers with documents and equipment
• Verifies accuracy and completeness of all data/information received, and researches and provides verification on information requests
• Collects payments; explains billing and payment practices
• May process and issue various types of permits, certificates, and licenses as required

Requirements:

• Additional completion of coursework at an accredited college or university, may substitute on a year-for-year basis for the required experience.
• High School Diploma or G.E.D. equivalency
• Must have excellent phone and verbal communication skills and strong data entry skills.
• One (1) to three (3) years of general clerical work or customer service experience.