Jobs At Octopus Energy – Graduate Operations Specialist In Liverpool

Overview

Position Title: Graduate Operations Specialist

Company: Octopus Energy

Location: Liverpool, UK

Job Description

The purpose of the role is to provide effective assistance to the Operations Team as an Administrator. You will support in the co-ordination of data and reporting requirements for our clients along with supporting the consultancy and project management offices with general administrative duties.

Responsibilities:

• Work with colleagues in the customer experience team and across other parts of the business to ensure that our customers receive the best experience during every interaction
• Specifically, manage customer journeys from contracting right through to car delivery and after, escalating issues where needed
• Feedback on our current service processes and systems and propose changes where necessary, based on prior experience
• Problem solve! Ensuring everything is ready for the customer to enjoy a smooth transition and removing any blockers if they arise
• Help us to plan for growth in terms of customers and the team and get stuck in where necessary to affect this

Requirements:

• Don’t worry, previous knowledge of EVs/the automotive industry is not required!
• A passion for problem solving and going above and beyond to ensure you deliver a great customer experience
• Experience working independently and as part of a close-knit team
• A curious and keen-eye for detail to spot areas of improvement – we love hearing examples!
• To be a natural finisher and an effective operator – you leave no loose ends in your path
• To want to be part of a rapidly growing company and be comfortable adopting changes quickly