Iceland Careers – Customer Care Advisors In Deeside

Overview

Position Title:Customer Care Advisors

Company:Iceland Foods

Location:Deeside

Job Description:

Here at Iceland we’re different. We care. We’re not a dull stuffy corporate. We’re one big team. A diverse group of people who get stuck in and work together. Our customers are at the heart of everything we do, and we pride ourselves on not only providing them with the most innovative and best products available, but also ensuring their customer journey is the best it can be!
With the increase in our Online demand, we are now looking to grow our Customer Care team here in Deeside. We’re looking for driven and confident individuals who love to go above and beyond to deliver the best customer service they can.

Responsibilities:

• Take ownership of your customers and enquiries
• Supporting with Online Orders, Payments, in-store Deliveries, Online deliveries, Bonus Card enquiries, Store enquiries, General questions etc.
• Be able to deal with challenging customers and scenarios
• Resolve issues in an effective and timely manner

Requirement:

• Proficient with computer & Microsoft suite
• Telephony/Contact Centre experience
• A passion for Customer Service is a must!
• Ability to be proactive and reactive to changes
• Be able to work well under pressure and be able to multitask
• Excellent communication skills, both verbally and written