Hsbc Jobs Uk – Business Specialist In Brighton

Overview

Position Title: Business Specialist

Company: HSBC

Location: Brighton, UK

Job Description

In Small Business Banking we have over 800 employees who look after more than 820,000 domestic and international small business customers. We are proud to be the incubator for both our customers and our people, supporting them both at the start of their journeys. Our ambition is to help our clients to ‘build back better’ and create a stronger, more resilient and sustainable economy.

Responsibilities:

• Protect the bank’s assets and reputation by performing rigorous due diligence on the customers and their businesses
• Be an ambassador for HSBC for the local communities we serve.
• Self-educate regarding digital innovation and change agenda in order to drive digital and change adoption of customer base.
• Assist in the delivery of solutions that are appropriate to meet new and existing customer needs, deliver fair customer outcomes, and improve customer engagement
• Attract new customers by establishing a strong network with key local business introducers and being active in the local business community

Requirements:

• Excellent communication skills, including written, verbal
• Experience working in a Customer Service environment
• Experience of making timely and rational decisions, based on relevant information and experience
• Experience and ability of interacting and building relationships with internal and external stakeholders
• Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals
• Have an understanding of Business types and structures
• The base location for this role can be Nottingham or Derby
• A track record of gaining an understanding of customers’ needs and delivering outstanding customer service