Hermes Recruitment – Depot Quality Manager – FTC In Greater Manchester, UK

Overview

Position Title: Depot Quality Manager – FTC

Company: Hermes

Location: Greater Manchester, UK

Job Description:

As our Depot Quality Manager, you will work in a newly created position where you will be responsible for demonstrating a true end of day number of what has been scanned out of your depot, receipt scanned into Sub depots and receipt scanned by couriers.

Responsibilities:

• Influence and educate the relevant Process Managers of the solution to implement and review through continuous improvement.
• Report into your Depot General Manager and work closely with the site Day Shift and Night Shift Manager as well as supporting our Area Compliance Manager to ensure that each region is working in a joined-up fashion.
• Have Line Management responsibility for our Parcel Resolution Operatives on site.
• Influence and collaborate with the Customer Services team and Regional Compliance Manager to ensure data accuracy, which will identify the driver of claims and enquiries, whilst agreeing and implementing the solution for the operation.
• Identify and provide solutions to fix miss-sorts and misrouted parcels to ensure our customers receive their parcel.
• By working with your field compliance equivalent and your Process managers, ensure real solutions are embedded and maintained. This will be done daily using core MI systems such as Network Health and OPSOS to identify daily delivery performance to identify root cause for failures.
• Know how many parcels show as a deficit in the end of day numbers and work to understand where the parcel gap is and provide the solution to ensure those parcels are recovered and delivered.

Requirements:

• Effective communicator who can engage, motivate and educate at all levels
• Demonstrate ability to understand cost controls, data reports, MI and KPI metrics.
• IOSH Qualified (ideally)
• Lean 6 Sigma or similar experience required
• Evidence of ability to devise new innovative solutions
• Advanced in understanding of Management Information and Excel spreadsheets. Good Ability with Excel, PowerPoint, and Word