Overview
Position Title: Head of Internal Communications
Company: Avanti West Coast
Location: Coventry, UK
Job Description
Responsibilities:
- Playing an active role in the Partnership & Strategy Directorate in partnership with the Executive HR Director
- Acting as a trusted advisor / critical friend to the Executive team on all aspects of internal communications including coaching them as necessary
- Reinforcing the ¿purpose¿ in driving the business forward through communication initiatives, working closely with the Head of Brand
- Ensuring innovative and effective internal communications channels are in place across all levels of the business to deliver world class standards of internal news and communication delivery
- Providing a variety of innovative internal communications channels that enable effective and meaningful two-way communication to inform and motivate colleagues
- Delivering a range of colleague feedback mechanisms including effective employee engagement surveys. Also providing a feedback loop on the positive changes implemented as a result of colleague feedback to support improved engagement
- Managing the employee reward/recognition scheme and driving usage and engagement in the scheme, including the annual party and interim celebrations to sustain that high level of energy throughout the year
Requirements:
- Experience of working at Head / Director level in a consumer-facing organisation, ideally a major brand would be beneficial
- Great leadership presence, able to influence Executives and all other audiences across the business
- Knowledge / experience of working in a unionised environment and the challenges presented by this would be advantageous
- Strong commercial acumen, with the ability to shape commercial strategy and other business issues far beyond the immediate remit of the role
About Avanti West Coast
We are one of the UK's most experienced rail operators, carrying more than 340 million passengers across our four contracted operations: Great Western Railway, South Western Railway, Avanti West Coast and TransPennine Express, and also our open access operations Hull Trains and LUMO. Whether for business, education, health, social or recreation – we get our customers where they want to be, when they want to be there. We create solutions that reduce complexity, making travel smoother and life easier. As part of the West Coast Partnership Development, we also provide a range of design, development, and mobilisation services for the High Speed 2 (‘HS2') programme in a joint venture with Trenitalia.
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