Halfords Vacancies – Assistant Manager In Derby

Overview

Position Title: Assistant Manager

Company: Halfords

Location: Derby, UK

Job Description:

A Halfords Autocentre Assistant Manager is a real team player. Technically skilled and focused on delivering a first class customer experience, you will already have experience as an Assistant Manager, Workshop Controller or Senior Vehicle Technician. Your skilled support to our team of Technicians will give you the chance to use your technical ability, and you’ll also spend time with our customers, delivering a great customer-first experience face to face in our busy Autocentre.

Responsibilities:

• Project manage our FUSION learning and development programme.
• Create robust project plans through effective project scoping ensuring all elements of the colleague lifecycle are considered.
• In close collaboration with the programme office ensure the training workstream is delivering against the overall programme
• Through great teamwork and role modelling demonstrate and live our Halfords values and support drive engagement.
• Ensure project goals are met and executed by working with SMEs and key stakeholders across operational and support functions
• Ensure that deliverables are on track and governed accordingly
• Create/source and deliver innovative and project relevant learning solutions that meet the
• FUSION scope and learning requirements

Requirements:

• Experience of leading, developing and implementing customer experience and/or solutions selling training programmes
• Good working knowledge of systems and product knowledge training
• Good written and spoken communication and be accurate and confident when dealing with data. Strong commercial acumen with excellent questioning and analytical skills which are critical in adding value to the business
• A highly customer centric approach with a proven track record of tenacious delivery, and demonstrable business understanding ensuring that the People Development Team plays a pivotal role in delivery of business goals
• Experience of leading single projects to improve business performance, employee capability and engagement
• Experience of working with cross-functional teams
• Good systems experience – IT literate
• Demonstrates a proactive and determined approach to deliver results
• Excellent presentation, influencing and facilitating skills
• Adept at prioritising in a fast-paced and complex environment