DVLA Jobs – Senior User Researcher In Swansea

Overview

Position Title: Senior User Researcher

Company: Driver and Vehicle Licensing Agency (DVLA)

Location: Swansea, UK

Job Description

DVLA delivers wide reaching digital services to the UK public and industry. We maintain a register of 49 million driving licence holders and 40 million vehicle keepers. If you have ever applied for a driving licence, changed vehicle, re-licensed your vehicle or completed a vehicle enquiry you would have used one of our services.

Responsibilities:

• Our Senior User Researchers play an important role in making DVLA services simple and easy to use for all user groups.
• You will lead a team of user researchers that work closely with interaction designers, service designers and wider blended teams, overseeing the delivery and assuring the quality of research so that it returns high quality and actionable user and employee insight.

Requirements:

• This is a fantastic opportunity to work on digital services that have a real impact and to work on an award-winning team that actively shares knowledge and experiences.