DVLA Jobs Near Me – Lead User Researcher In London

Overview

Position Title: Lead User Researcher

Company:  Driver and Vehicle Licensing Agency (DVLA)

Location: London, UK

Job Description

DVLA delivers wide reaching digital services to the UK public and industry. We maintain a register of 49 million driving licence holders and 40 million vehicle keepers. If you have ever applied for a driving licence, changed vehicle, re-licensed your vehicle or completed a vehicle enquiry you would have used one of our services.

Responsibilities:

• As Lead User Researcher, you will play a vital role in making DVLA services simple and easy to use for all user groups.
• You will lead on a complex and busy programme of user research, setting the direction and assuring the quality of research delivery so that it returns high quality and actionable user and employee insight.

Requirements:

• We will look to you to act as an advocate for user centred design principles and best practice, promoting the work of the team and the benefits brought by user research within the organisation and wider government.