Dvla Jobs – Customer Support Officer In Birmingham

Overview

Position Title: Customer Support Officer

Company: Driver and Vehicle Licensing Agency (DVLA)

Location: Birmingham, England, United Kingdom

Job Description:

Our Customer Support Officers are passionate about providing excellent customer service in a fast-paced environment, whilst championing road safety. The role involves a combination of casework and customer support over the telephone. You will be responsible for answering inbound calls (no cold calling or selling), providing our customers with support and information, and accurately updating databases, with the aim to resolve any queries at the first point of contact.

You will be the front-line support for customers, providing advice to the British public and supporting us to make safe and accurate medical licensing decisions ‘first time, every time’ to ensure driver safety.

Full training will be provided to develop you into a multi-skilled Customer Support Officer. Therefore, you don’t need any experience to join us, just a dedication to provide a high-quality service to the public.

Responsibilities:

• Navigate and record information on multiple systems, whilst engaging with customers.
• To respond to enquiries from the public, investigate and resolve issues, complaints, and cases.
• Ensure that all information is captured in an accurate and timely manner on relevant systems and protect our customers personal data.
• To make medical licensing decisions in line with departmental guidance.

Requirements:

• To succeed in this role, you will have a strong attention to detail, good judgement and decision-making skills and will be confident multi-tasking, working with several IT systems simultaneously.
• We are looking for a team player with a passion for providing excellent customer service. You will need an adaptable and flexible approach to be able to adjust to business requirements when necessary.