Dpd Vacancies – Customer Service Advisor In Liverpool

Overview

Position Title: Customer Service Advisor

Company: DPD UK

Location: Liverpool, UK

Job Description

We are currently recruiting for a first class Customer Services Advisor, to strengthen our awesome customer services team who put our customers at the heart of everything they do. This role will be based at our Depot in Abergele LL18 5JZ

In this role you will be taking calls and responding to emails to both internal and external customers in relation to the collection or delivery of their parcel.

Responsibilities:

• Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
• Carrying out thorough investigations for missing parcels and resolving delivery disputes

Requirements:

• You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
• Demonstrate high levels of self-motivation and initiative to problem solve.
• Excellent administration skills with the ability to use Microsoft Office programmes
• You will have proven and demonstrable experience of working in a fast paced customer service environment
• You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.