Overview
Position Title: Claims Agent
Company: DPD UK
Location: Carlisle, UK
Job Description
Our Claims Manager is currently recruiting for a knowledgeable and dedicated Claims Agent to join our high performing and friendly Claims Department. This role will be based from our offices in Bristol City Centre BS1 3AG
Responsibilities:
- To validate new claim requests against clearly defined policies and issue claims forms to our customers where appropriate
- To validate returned claim forms against clearly defined policies to establish if DPD are liable for loss and damage in transit issuing settlement or rejecting where appropriate
- Manage customer interactions via telephone and email ensuring our customers expectations are always appropriately met
- Complete ad hoc tasks in relation to the above when appropriate
Requirements:
- Ability to work as a team player and on your own initiative
- Excellent administration skills with the ability to use Microsoft Office / Google programmes
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
About DPD UK
You will have extensive experience in logistics, warehouse or distribution industries.
You will have the ability to run a fast paced operation, managing and motivating high performing operational teams.
Experience of monitoring performance, with the ability to analyse data in order to identify improvements and successfully implement change.
Outstanding communication skills with the ability to influence strategy.
Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
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