DPD Job Application – Goods on Hold Coordinator In Dartford

Overview

Position Title: Goods on Hold Coordinator

Company: DPD UK

Location: Dartford, UK

Job Description

Our Site Manager is currently recruiting for a dedicated and reliable Goods on Hold Operative to help strengthen our depot operations team. This role will be based at our Heathrow Depot

Responsibilities:

• To ensure all ‘unable to locate’ parcels have the correct delivery information.
• If any parcels are damaged or open take them to goods on hold area for further investigation.
• To be accountable for requesting further information or returning to the customer.
• Completing the administration of mis-routes and mislabelled parcels.
• Working closely with the senior management team and security department to identify and prevent fraudulent consignments.
• Carry out housekeeping checks.
• Dealing with any customer parcel searches as requested.

Requirements:

• You will have proven and demonstrable experience of working in a fast paced administrative role ideally gained within a warehouse environment or customer-facing role.
• Demonstrate a high level of accuracy, self-motivation and organisation.
• You will have strong communication skills and will be confident interacting with customers over the phone and face to face
• Excellent administration skills with the ability to use Microsoft Office programmes
• Have outstanding attention to finer detail including security awareness.