Dpd Driver Jobs – Credit Management Clerk In Leicester

Overview

Position Title: Credit Management Clerk

Company: DPD UK

Location: Leicester, UK

Job Description

We are currently recruiting for an experienced and dynamic Cash Collection and Query Resolution Administrator (Credit Management Clerk) to join our highly experienced Credit and Billing Team. You will be based in our offices in Bristol City Centre (BS1 3AG)

As the Cash Collection and Query Resolution Administrator (Credit Management Clerk) you will be responsible for ensuring customers invoice queries are resolved efficiently and collect cash receipts from debtors in a timely manner.

Responsibilities:

• Notifying customers of credit rejections
• Month end cash forecasting
• Manage returned invoices sent by email and update our systems are constantly up to date
• Proactively contact customers before the due date
• Ensure debt is collected in line with procedure and monthly Cash Collection and Query Resolution targets
• Investigate all invoice queries received and for necessary credit notes to be raised
• Take card payments over the telephone
• Manage defaulting debtors to conclusion including suspension of services and preparation to legal action
• Review outstanding balances and queries

Requirements:

• Ability to liaise with internal and external stakeholders in order to deliver fantastic results
• Demonstrate the core values of DPD – Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
• Ability to analyse data, identify errors and rectify any issues
• Use effective communication methods when dealing with complaints/escalations.
• The ability to effectively handle challenging conversations and setbacks.