Overview
Position Title: Customer Services Advisor
Company: Great Northern Trains
Location: Croydon, UK
Job Description
Due to our incredible growth, we’re looking for Customer Service Advisors to help us deliver exceptional customer experiences for some of the world’s biggest and most well-known brands.
Responsibilities:
- handling incoming enquiries via the phone, email or online chat
- providing support to effectively resolve customer queries,
- providing the best possible customer experience,
- updating customer records
Requirements:
- 6 customer service experience (in any environment – retail, office, hospitality, care)
- Courteous, friendly, and professional manner
- Excellent communication and organisational skills
- Ability to work with computer systems
- Attention to detail & proactive approach to solving problems
About Great Northern Trains
Helping commuters reach the heart of London as well as the regional hubs of Cambridge, Stevenage and Peterborough. Not only that, offering great connections to the rest of the UK rail network.
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