Customer Service Representative – Department of Utility Customer Service Hiring

Overview

Position Title: Customer Service Representative

Company: City Of Clearwater Fl

Location: Clearwater, Fl, US

Job Description:

Under general direction, the Customer Service Representative is responsible for engaging, working with, and responding to various customer concerns, questions, and requests in office or field environments regarding commercial or residential utility services.

Responsibilities:

• Compiles, drafts, and types bills and correspondence; audits, reviews, and monitors account records in response to customer requests or to track payment of accounts receivable.
• Answers telephone calls, receives the general public, and provides information or referrals regarding departmental and City services and operations.
• Communicates with Utility customers to collect payments on delinquent accounts or makes necessary arrangements for repayment by telephone, written correspondence and/or in person.
• Examines, evaluates, and reviews accounts receivable and various computer data bases to determine if delinquent payments have been made; performs general collection work, delivers written delinquent notices, and discontinues services for nonpayment.
• Handles payments, credit card payments, and other cashiering tasks; verifies monies and maintains accurate cash drawer.
• Receive, processes, and reviews applications for utility service, building permits, occupational licenses, or employment; interprets codes, regulations, and procedures to applicants and customers.
• Explains, communicates, and relays departmental and City policies, procedures, and applicable rules and regulations to the public via personal contact, telephone conversation, or written correspondence.
• Screens, evaluates, and recommends applicants for employment, answers questions regarding position openings, and explains entrance examination procedures.
• Prepares receipts for deposit and connection fees; prepares and processes work orders and transfer forms; posts, checks or verifies data and corrects inaccuracies.
• Resolve billing problems, receives payments, and tenders receipts in office and field environments.
• Performs routine service connects and disconnects for water customers and gas customers; utilizes computer terminals to enter and receive data; maintains, coordinates, and organizes departmental records and files; enters parts for installation jobs and ensures all permits are attached and prepared.
• Communicates and explains rates or fees, enters requests for service, and maintains accurate records and service files; creates and resolves a variety of service orders and repair issues for customers.
• Performs other duties as assigned.

Requirements:

• This position is required to operate the below equipment, machines, tools, and other work aides:
• A valid State driver’s license is required.
• High School Diploma, High School Equivalency Diploma or G.E.D. Certificate, some college preferred PLUS one (1) year of clerical office and/or customer service experience; OR an equivalent combination of education, training, and experience maybe considered.
• Telephone, copier, fax machine, calculator, personal computer, applicable departmental computer information system applications, and other equipment as assigned.