Customer Service Attendant II – Adaptive – Department OF Parks Careers

Overview

Position Title:Customer Service Attendant II – Adaptive

Company:City Of Charlottesville

Location:Charlottesville, VA, US

Job Description:

This position performs in a responsible facility and program management role to include, but not limited to: supervision of adaptive programs, classes, events, and activities which provide individuals with disabilities the opportunity to participate in programs such as virtual programs, Supper Club, social activities, recreational activities, trips, and other activities; performs related duties as required. Work hours vary, nights, weekends, and some holidays required.

Responsibilities:

• Provides information to the public regarding recreation activities and benefits of participation;
• Responsible for the oversight of custodial functions throughout the assigned location, up to and including performing basic custodial tasks when needed;
• Maintains order by enforcing policy and rules and regulations and removes and suspends non-conforming participants;
• Assists with the planning, organization, preparation and implementation of recreation-related
• programming for individuals with disabilities;
• Provides leadership to assigned facility or site as manager on duty or the supervisor of an adaptive program or activity;
• Responds effectively to emergencies within the assigned facility or during assigned program;
• Supervises the conduct of participants during recreation and/or virtual programming and facility sites;
• Assists in providing the safe operation and security of recreation centers, fields, courts, parks and programming sites through daily inspections of the site and equipment, reporting needed repairs to management;
• Responsible for all policy and procedures associated with facility, park and program management to include cash handling operating policy and procedures;
• Provides inclusion support to individuals with disabilities within a general recreation or virtual setting;
• Inventories, maintains and stores recreation equipment, materials and supplies, requisitions- required material, equipment and supplies;
• Assists in the scheduling of games, meets and events;
• Prepares and submits incident and accident reports to immediate supervisor for documentation;
• May train part-time, volunteer or student assistants, instructors, game officials and others with regard to City and departmental policies and games and class standards and rules;
• Performs related tasks as required.
• Evaluates program and facility staff as assigned;
• Assists in the registration of participants in recreation programs;
• Communicates effectively, professionally, courteously and thoroughly with the highest regard to the customer;

Requirements:

• Minimum of six (6) months of professional experience with adaptive recreation programs, facility management, athletics, or other recreational environments;
• Must be at least 21 years of age by employment start date;
• Must be able to work flexible schedule including early mornings, weeknights, weekends and holidays.
• Any combination of education and experience equivalent to a high school diploma.