Customer Insights Analyst – Arm Intern Barnardiston

Overview

Position Title: Customer Insights Analyst

Company: Arm

Location: Barnardiston, UK

Job Description

Arm® technology is at the heart of a computing and connectivity revolution that is redefining the way people live and businesses operate. Every single day more than 45 million Arm-based chips are shipped by our partners into products that enhance the human experience; connecting people, improving lives and making the impossible possible. From the sensor to the cloud and all points in between, Arm is shaping the smart connected world.Our advanced processor designs have provided the intelligence in over 95 billion silicon chips now powering products from smartphones to supercomputers, medical devices to agricultural sensors and base stations to servers. With thousands of technology partners including the world’s most famous business and consumer brands, we collaborate to drive innovation into all areas compute is possible.In this role, you will be working for the Partner Success & Licensing Team. We are responsible for ensuring that Arm’s customers can be as successful as possible when using our IP. This includes ensuring we are engaging with our partners, are providing the right level of technical support, documentation and training to customers using Arm IP and software development tools. Our success is built upon working collaboratively across the company to understand our partners’ experience with us and how we can make that experience more fluid and effortless.

Responsibilities:

• Create data dashboards, graphs and visualizations
• Define appropriate metrics and performance indicators for customer success. Prepare regular reports to support the use of these metrics with the corresponding analysis of trends.
• Implement a data quality framework, including regular QA processes across all reporting
• Deliver training on self-service reporting across the business
• Effectively communicate and present data insights to technical and non-technical audiences
• Capture requirements for improvements and enhancements to our customer data
• Liaise with internal colleagues to fully understand data content and improve data quality

Requirements:

• Up to date knowledge of data visualisation software (Power BI/Tableau), techniques and features
• Proficient in SQL and DAX for querying and creation of views/tables, functions and stored procedures
• Experience with Power Query, R, or Python.
• Database design and management – Experience in data modelling and designing ETL processes including data warehousing strategies and theories
• Salesforce/SAP
• Organisation of your own work, including the prioritization of tasks and goals
• Delivery of content for a variety of audiences