Overview
Position Title: Customer Experience Ambassador
Company: Arriva
Location: London, UK
Job Description
Here at Chiltern Railways we are looking for Customer Experience Ambassadors o join our Marylebone team. As a Customer Experience Ambassador you will be playing a key role in delivering exceptional customer experiences, always striving to put the customer at the heart of everything we do and understand individual customer needs, taking ownership of tasks and situations to ensure customer excellence at every opportunity.
Responsibilities:
- Take responsibility for the overall appearance and cleanliness of the station to ensure that it is maintained to the highest standard
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Assist in leading the station security officers to best manage the flow of customers through the station and gate lines, whilst ensuring security checks and patrols are maintained to the appropriate levels
Requirements:
- Proven experience of effectively managing self and team targets to deliver business objectives
- Proven experience of strong interpersonal skills
- Proven experience of agility of the workplace
- Proven experience of working calmly and effectively under pressure
- Ability to follow and understand importance of key processes and procedures
- Lives within commuting distance of Marylebone Train Station
About Arriva
At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
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